Privacy Policy

Privacy & Cookie Policy

Privacy & Cookie Policy

This Privacy Policy explains our data processing practices and the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us using the contact details on this web site.

What we collect

We may collect the following information:

  • name and job title
  • Postal address and telephone numbers including email address
  • Personal information including disability information and sizes


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Use of information

We will use your information to provide and personalise our service. Where we collect personal data, we store this securely in both hard copy and electronic copy. This data may be used to compile reports and statistics that comply with contractual requirements and for general administration purposes (e.g. correspondence by letter or email). We may use your information to send you news about our products or services which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, or you no longer want us to hold your information for any reason you can request that your information be deleted by:

    • Writing to us at GBL Wheelchair Services Ltd. Unit 12 Mount Road. Hanworth. Middlesex. TW13 6AR.
    • Emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to the address above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Funding Your Chair

Below are some ideas to consider to help you fund your choice.

NHS Wheelchair Services


NHS Wheelchair Services are run by local health authorities. They allocate funds to the Wheelchair Service and Primary Care Trusts who are responsible for providing the service itself. Because each local authority runs the service independently it can vary between locations.

Each service has its own eligibility criteria. Factors taken into account include the nature and level of your disability or medical condition, your lifestyle and needs, and where and when you will use the wheelchair. If you cannot propel a manual wheelchair, you may be eligible for a powered wheelchair.

You will be assessed for equipment by the services and this can be provided in two main ways:


A standard manual or powered wheelchair supplied free of charge that meets the users basic mobility needs. The wheelchair remains the property of the NHS and is eligible for free maintenance from the local wheelchair service contractor appointed to run the maintenance and repair service.


If you want something different to the standard provision, you do have the option to choose an Independent Voucher on the Voucher Scheme.

The aim of the scheme is to give disabled people more choice of wheelchairs above what the NHS can supply. This can be for reasons like “lightness”, performance, style, colour etc.

Key things to note:

  • Voucher amounts can vary for each Wheelchair Service from region to region.

  • The average period is approximately five years for adults, 3 years for children however this can vary and extreme changes in clinical need can mean lower periods.

  • Continued access to NHS provision of special seating/pressure-relieving cushions if needed.

  • The user will own the wheelchair and be responsible for its maintenance and repair. The voucher amount will include an amount towards the chairs repair and maintenance.

  • Each Wheelchair Service maintains a list of approved suppliers. The minimum criteria are based on the supplier's ability to offer a choice of products, have demonstration stock, local showroom and repair capability, including adequate stocks of locally held spare parts.

GBL is an approved supplier for over 50 Wheelchair Services.

The ‘Access to Work’ Scheme:


Access to Work aims to provide advice and support to both you and your employer if your health or disability has an impact on the way you do your job.

You may be eligible for support from Access to Work if you’re: in a paid job, about to start a job or a work trial, self-employed and your disability or health condition stops you from being able to do parts of your job. Visit the direct.gov website to see if you are eligible to apply for the scheme and download an application form.

An Access to Work adviser will then work with you and your employer to decide on the best solution to support you. This is generally done over the telephone, but may involve a visit if necessary. Once approval for the support has been given, it is your employer’s responsibility to arrange for the support and purchase any necessary equipment. They then claim the costs back through Access to Work.

Find out more about this scheme at www.direct.gov.uk
The amount of help which you may receive from Access to Work will vary depending on how long you have been employed, what support you need and whether you are self-employed.


Charity Funding


Charity Choice is the largest charity directory in the UK, with over 16,000 charities listed. They aim to make it easier to find and contact a wide range of charities, as well as further information about them.


Contact Us

Coming Soon


Every chair’s specification is built around you. Usually during a 1 to 1 consultation with one of our team at our 4000+ sq. ft. showroom in Littlehampton, West Sussex. Home visits can be arranged depending on product mix and location. We can also work with your therapists to ensure your new product meets any specific medical needs. Any consultation is completely free and you are under no obligation to make a purchase. We offer impartial advice and aim to provide you with an informal but professional service.

Contact us to arrange your appointment.
Prices shown on the website are designed to give you an idea of the price your chair will cost and so you can compare with other models or manufacturers. The end price will fluctuate depending on what accessories, modifications or ‘bling’ you add on.
Delivery times vary considerably because every product is ordered and often built to the user’s exact specifications.

All our lives change and evolve over time and certain circumstances may mean that our mobility needs change too.
It could be due pregnancy, a growth spurt in children, and change in medical condition or even one too many mince pies!
With this in mind, if you feel that your wheelchair isn’t meeting your needs, please get in contact us, as often with a few adjustments and hints and tips we can get you feeling comfortable again and back living your life.

Repairs & Servicing:
As well as selling products we also offer a repair and Servicing service at our Littlehampton showroom, and even a localised callout service

We can supply parts for all the manufacturers we represent, including brakes, tyres, inner tubes, upholstery and cushions to name but a few. Either contact us by phone or email and one of our team can arrange this for you.

We are also referrers for:
Acorn Stair-lifts - 0800 016 9320
Assistive Bathing
Autochair - https://www.autochair.co.uk/tracker.php?id=69&type=1&checksum=5875bca5ec43459cf5adeddb907e50d6
Companion Lifts

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